Please take a look to see if any of our responses to Frequently Asked Questions answers your question.  If you cannot find the answer to your question below, please feel free to contact our customer service department at any time.

            1. How long does it take for my order to be delivered?

            2. Can you guarantee delivery of my order by a specific date?

            3. Do you ship spirits?

            4. Do you ship wine to my state?

            5. Do you ship internationally?

            6. Are prices on the website same as the prices in the store?

                7. Are all of the products listed on the website available in the store?

            8. Do you offer a case discount?

                9. Do I have to purchase a case?

            10. What is SKwines.com's return policy?

            11. Do you ship products during extreme weather conditions?

            12. Can I cancel or modify an order after it has been submitted?

            13. What are my payment options?

Q:  How long does it take for my order to be delivered?

a:  For orders eligible for free delivery as described in our shipping policy, we will deliver within 2-3 days of receiving the order.  For all other orders, we ship within 1-4 business days from  the day the order is placed.  Once an order is shipped, the shipment can take anywhere from 1-5 business days to be delivered to your house.

Q:  Can you guarantee delivery of my order by a specific date?

a:  Unfortunately, once the order leaves our warehouse, we are faced with too many uncertainties to guarantee delivery on a specific date.  Nevertheless, we will try our best to accommodate your needs and get the order to you as soon as possible.

Q:  Do you ship spirits?

a:  Currently, we only offer local delivery and store pick-up for all spirits (Vodka, Gin, Cognac, Liqueurs, etc.).  In the near future, we plan on offering shipment of spirits to certain states so please check our shipping policy frequently for updates.

Q:  Do you ship wine to my state?

a:  We ship wine to all states except the following:  Alabama, Arkansas, Delaware, Iowa, Kansas, Kentucky, Massachusetts, Maryland, Maine, Michigan, Mississippi, Montana, North Dakota, New Hampshire, New Jersey, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Utah, Vermont.  Please check our shipping policy for more information.

Q:  Do you ship internationally?

a:  Currently, we only ship within the United States.  However, we have plans to offer international shipping in the future so please check our shipping policy frequently for updates.

Q:  Are prices on the website same as the prices in the store?

a:  Sale prices are website specific prices only.  However, items that are not on sale on the website can be purchased at the same price at the store.

Q:  Are all of the products listed on the website available in-store?

Q:  Do you offer a case discount?

a:  If you purchase a case of wine that is not on sale, a 15% discount will be applied at checkout.  However, the discount will not be applied to products that are already on sale or to products that are eligible for free shipping.

Q:  Do I have to purchase a case?

a:  Certain products are available only by the case.  These products are listed with a regular cost per bottle and the discounted case price.

Q:  What is SKwines.com's return policy?

a:  If you are not completely satisfied with your order, please contact our customer service department right away and we will promptly address your concerns.  We charge a 15% restocking fee for all returned orders.  ***Please note that older vintages are sold as is and are not returnable.

Q:  Do you ship products during extreme weather conditions?

a:  We will not ship products in extreme weather conditions.  We will try our best to stay up to date on extreme weather conditions in and around the tri-state area.  However, we cannot be responsible for staying up to date on extreme weather conditions in other parts of the country.  If you want us to hold your order until an extreme weather condition is over, please contact our customer service department as soon as possible.

Q:  Can I cancel or modify an order after it has been submitted?

a:  Yes, you can cancel or modify an order by emailing our customer service department.  Please include your name, email address, order number, the products you want to cancel or change and any other information that would be helpful for us to process your request promptly.  We charge a 15% restocking fee for all canceled orders.

Q:  What are my payment options?

a:  We accept American Express, Discover, Visa and MasterCard.

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